Loop Returns & Exchanges is a powerful app designed to streamline the returns and exchange process for Shopify stores. By automating returns management, Loop helps businesses reduce costs, retain more revenue, and drive customer loyalty.
Overview
Loop Returns & Exchanges automates and optimizes the returns process, creating a seamless experience for both merchants and customers. With over 4,000 brands using Loop, including well-known names like Princess Polly, Allbirds, and Marine Layer, the app has proven to enhance customer retention and upsell value, making returns stress-free.
Key Features
- Automated Returns Management: Simplifies the returns process, reducing manual work and errors.
- Incentivize Exchanges: Features like Bonus Credit, Shop Now, and Instant Exchanges encourage customers to opt for exchanges over refunds.
- Return Fraud Protection: Utilize Workflows, Custom Rules, and Blocklists to safeguard against fraudulent returns.
- Premium Experience: Offer at-home pickup and easy, self-serve returns to enhance customer satisfaction.
- Comprehensive Insights: Track and analyze return reasons and customer behavior to make data-driven decisions.
- Seamless Integration: Compatible with Shopify POS, Checkout, Gorgias, Klaviyo, Shiphero, NetSuite, and Attentive.
Pricing Plans
Starter – $29/month
- 1 Destination, 1 Policy
- Variant Exchanges
- Auto Return Approval
- Dynamic Fees
- Gift Receipts
- Store Credit
- Negotiated Rates
Essential – $163/month
- Includes all Starter features
- Unlimited destinations
- Unlimited return policies
- Printerless returns
- Optional Add-Ons
Advanced – $373/month
- Includes all Essential features
- Store credit incentive
- Shop Now
- Bonus credit
- Optional Add-Ons
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Tips and Tricks
- Customize Return Policies: Tailor your return policies to fit your business needs and customer expectations.
- Encourage Exchanges: Use features like Bonus Credit and Instant Exchanges to retain more revenue by converting returns to exchanges.
- Leverage Insights: Regularly review the analytics provided by Loop to understand return patterns and improve your product offerings.
- Automate Approvals: Set up auto return approvals to save time and reduce manual processing.
- Protect Against Fraud: Implement custom rules and blocklists to minimize the risk of return fraud.
- Offer Printerless Returns: Enhance customer convenience by enabling printerless return options.
- Utilize Customer Support: Take advantage of Loop’s responsive customer service for any questions or issues you encounter.
What merchants think
Merchants appreciate this app for streamlining the return/exchange process, enhancing customer experience, and saving time for customer service teams. They value its seamless Shopify integration, customizable policies, and intuitive interface. The app’s analytics feature is praised for providing insights into return reasons, aiding in data-driven decisions. Features like “Shop Now” and “Instant Exchange” are noted for retaining revenue. The app’s customer service is often commended for their
By integrating Loop Returns & Exchanges into your Shopify store, you can significantly enhance your returns management process, improve customer satisfaction, and boost your overall revenue.