Overview
17TRACK Order Tracking helps Shopify merchants simplify the process of tracking orders and managing returns. By providing accurate, real-time tracking updates, it helps reduce customer inquiries and improve overall satisfaction. Designed for businesses of all sizes, from small startups to larger enterprises, 17TRACK provides a user-friendly interface and a range of features to streamline shipment tracking. The key value is providing customers with timely and accurate shipping information, leading to fewer support tickets and increased customer loyalty.
Key Features
- Branded Tracking Page: Helps you create a custom tracking page with your logo and branding, providing a consistent customer experience.
- Order Lookup Page: Helps customers easily find their order status without needing to contact support, reducing support inquiries.
- Real-time Tracking: Provides real-time updates on shipment status, keeping customers informed and reducing anxiety about delivery times.
- Custom Tracking Link: Allows you to generate custom tracking links for each order, making it easy to share updates with customers.
- Global Tracking: Supports tracking for a wide range of global carriers, enabling you to track shipments worldwide.
- Estimated Delivery Date: Provides estimated delivery dates to customers, setting clear expectations and improving customer satisfaction.
- Dashboards: Helps you monitor tracking data and identify potential issues, allowing for proactive problem-solving.
Seamless Integrations
- Checkout: Integrates with Shopify Checkout to automatically add tracking information to orders, saving time and reducing manual data entry.
- Customer Accounts: Integrates with customer accounts to allow customers to view tracking information directly within their account, enhancing the customer experience.
- Shopify Flow: Integrates with Shopify Flow to automate tracking-related tasks, such as sending notifications based on shipment status changes.
- PayPal: Integrates with PayPal to provide tracking information within PayPal transactions, giving customers peace of mind.
- Klaviyo: Integrates with Klaviyo to send targeted email updates based on tracking events, improving customer engagement.
- Omnisend: Integrates with Omnisend to automate SMS and email updates based on shipment status, keeping customers informed.
- Loox: Integrates with Loox to display customer reviews on the tracking page, building trust and social proof.
- Trustpilot: Integrates with Trustpilot to collect customer reviews after delivery, improving your online reputation.
