Overview
Extend Post-Purchase Solutions helps you increase revenue and improve your customer's experience after they buy. It's designed for Shopify merchants who want to offer extended warranties and protection plans, manage returns and exchanges efficiently, and handle claims with ease. By offering protection for shipping issues, stolen or damaged packages, and providing an easy claims portal, Extend helps build customer trust and loyalty.
Key Features
- Extended Warranty: Helps you offer extended warranties on your products, providing customers with added peace of mind and increasing revenue per sale.
- Shipping Protection: Helps you protect customers against lost or stolen packages, reducing customer service inquiries and improving satisfaction.
- Claims Portal: Provides customers with a dedicated claims portal, simplifying the claims process and reducing the burden on your customer support team.
- Returns and Exchanges: Helps you manage returns and exchanges more efficiently, improving customer satisfaction and reducing operational costs.
- Fixed, Dynamic, and Percentage Pricing: Helps you choose the pricing model that best suits your products and margins, maximizing revenue potential.
- Auto-Handling: Helps you automate key processes, saving time and reducing manual effort in managing post-purchase issues.
- Request Form: Provides a customizable request form to collect necessary information from customers efficiently.
Seamless Integrations
- Checkout: Integrates directly with your Shopify checkout, allowing you to offer protection plans seamlessly during the purchase process.
- Shopify POS: Works with Shopify POS, enabling you to offer protection plans for in-store purchases.
- Gorgias: Integrates with Gorgias, allowing you to manage customer inquiries related to warranties and protection plans directly within your helpdesk.
