Overview
KNO Post Purchase Surveys helps you understand your customers better by collecting feedback after they make a purchase. This app allows you to gather valuable insights into customer satisfaction, product feedback, and overall shopping experience. Designed for Shopify merchants looking to improve customer retention and drive business growth, KNO Post Purchase Surveys provides the tools you need to create custom surveys and analyze results to make data-driven decisions.
Key Features
- Conditional Logic: Create surveys that adapt to customer responses, ensuring you gather the most relevant information.
- Custom Styles: Design surveys that match your brand's look and feel, providing a consistent customer experience.
- Embedded Forms: Seamlessly integrate surveys into your checkout process or customer accounts for higher response rates.
- Real-time Editing: Make changes to your surveys and see the updates instantly, allowing for quick adjustments and improvements.
- Net Promoter Score (NPS): Measure customer loyalty and identify areas for improvement with built-in NPS surveys.
- Product Feedback: Collect specific feedback on individual products to improve product development and marketing efforts.
- Attribution: Understand which marketing channels are driving the most satisfied customers by attributing survey responses to specific sources.
Seamless Integrations
- Checkout: Embed surveys directly into the Shopify checkout process to capture immediate post-purchase feedback.
- Customer Accounts: Integrate surveys into customer account pages to gather feedback from returning customers.
- Shopify Flow: Automate survey triggers and workflows based on customer actions and order events.
- Klaviyo: Send targeted email or SMS surveys based on customer segments and purchase history to increase response rates.
- ReCharge: Gather feedback from subscription customers to improve retention and satisfaction with recurring orders.
- Google Analytics: Track survey performance and analyze customer behavior in Google Analytics to understand the impact of feedback on your business.
- Peel Insights: Connect survey data with Peel Insights for deeper analysis of customer behavior and business performance.
- Triple Whale: Integrate survey data with Triple Whale to understand the impact of customer feedback on your overall marketing ROI.
