Overview
Order Lookup by venntov enables your customers to easily track their order status, reducing customer service inquiries and improving satisfaction. It provides a branded tracking page and order lookup page where customers can find real-time updates on their shipments. Designed for Shopify merchants who want to offer a better post-purchase experience, Order Lookup helps you keep customers informed and build trust.
Key Features
- Branded Tracking Page: Helps you create a consistent brand experience by customizing the tracking page with your logo and colors.
- Order Lookup Page: Helps customers quickly find their order status using their order number and email, reducing support requests.
- Real-time Tracking: Provides up-to-date shipment information, so customers always know where their order is.
- Custom Tracking Link: Allows you to share a direct tracking link with customers, simplifying the tracking process.
- Estimated Delivery Date: Helps manage customer expectations by providing an estimated delivery date.
- Global Tracking: Supports tracking for orders shipped worldwide, ensuring all customers can monitor their shipments.
- Custom Notifications: Enables you to send custom email notifications to keep customers informed about their order status.
Seamless Integrations
- OrderlyEmails: Works with OrderlyEmails to create branded email notifications for a consistent customer experience.
- China EMS: Supports tracking for shipments through China EMS, providing detailed tracking information for Chinese orders.
- China Post: Integrates with China Post to track packages shipped from China.
- ePacket: Enables tracking for ePacket shipments, a common shipping method for international orders.
- +400 more carriers: Supports a wide range of carriers globally, ensuring comprehensive tracking coverage.
