Overview
Postship helps you create a branded tracking experience for your customers, turning a standard order tracking page into a marketing opportunity. It provides real-time order tracking, branded tracking pages, and automated notifications to keep customers informed. This app is designed for Shopify merchants who want to improve customer satisfaction, reduce WISMO (Where Is My Order?) inquiries, and drive repeat purchases through a better post-purchase experience.
Key Features
- Branded Tracking Page: Create a custom-branded tracking page that reinforces your brand identity and provides a consistent customer experience.
- Order Lookup Page: Allow customers to easily find their order status using an order lookup page, reducing customer support inquiries.
- Real-time Tracking: Provide customers with up-to-date tracking information, giving them peace of mind and reducing anxiety about their order.
- Custom Tracking Link: Generate custom tracking links that you can share with customers via email or SMS, driving traffic back to your store.
- Estimated Delivery Date: Display estimated delivery dates to manage customer expectations and improve satisfaction.
- Email & SMS Notifications: Send automated email and SMS notifications to keep customers informed about their order status, even when they're not actively checking the tracking page.
- Global Tracking: Track orders from carriers around the world, providing a consistent tracking experience for all your customers.
Seamless Integrations
- Checkout: Integrates directly with your Shopify checkout to automatically track orders as soon as they are placed.
- Customer Accounts: Allows customers to view their order tracking information directly within their Shopify customer accounts.
- Shopify Flow: Automate tracking-related tasks and workflows using Shopify Flow.
- Klaviyo: Integrate with Klaviyo to send targeted email marketing campaigns based on order tracking events.
- PayPal & Stripe: Connect with PayPal and Stripe to automatically update tracking information based on payment status.
- Judge.me & Stamped: Display customer reviews on your tracking page to build trust and social proof.
