Overview
Relocate+ Order Editor helps you improve both sales and customer support by giving customers self-service options to edit their orders. This reduces the workload on your support team and increases customer satisfaction. It's designed for Shopify merchants who want to offer more flexibility and control to their customers after an order is placed, leading to fewer cancellations and more repeat business. Key value: Empower customers to make changes themselves, saving you time and money.
Key Features
- Self-service: Allows customers to edit their order details themselves, reducing the need for support requests.
- Help center: Provides a centralized location for customers to find answers to common questions about order editing.
- Response templates: Helps you create pre-written responses to common customer inquiries, saving time and ensuring consistent communication.
- Rule-based triggers: Enables you to set up rules that automatically trigger certain actions based on order criteria.
- Order tracking: Provides customers with real-time updates on the status of their orders, improving transparency and reducing inquiries.
- Cancellations: Allows customers to easily request cancellations within specified timeframes, reducing manual processing for your team.
- Address: Enables customers to modify their shipping address after placing an order, minimizing shipping errors and returns.
Seamless Integrations
- Checkout: Integrates directly with the Shopify checkout to provide a seamless order editing experience for customers.
- Customer accounts: Works with customer accounts to allow logged-in users to easily manage their orders.
- Shipstation: Connects with Shipstation to automatically update shipping information when orders are edited.
- Easyship: Integrates with Easyship to streamline shipping and fulfillment processes after order modifications.
- Recharge: Works with Recharge to manage subscriptions and recurring orders effectively.
- Starshipit: Connects with Starshipit to further automate your shipping workflows after order edits.
