Overview
Revize helps you give your customers more control over their orders. By allowing shoppers to edit their orders directly – including address changes, product modifications, and even cancellations – you can reduce support requests and improve customer satisfaction. This app is designed for Shopify merchants who want to provide a better post-purchase experience and reduce the operational overhead associated with order changes and cancellations. It provides a customer portal and order editing capabilities directly on your store.
Key Features
- Cancellations: Allows customers to easily cancel their orders, helping you reduce processing costs for unwanted orders.
- Address Changes: Lets customers update their shipping address after placing an order, reducing shipping errors and improving delivery success.
- Line Item Editing: Enables customers to add or remove products from their order, increasing average order value and providing flexibility.
- Thank You Page Upsell: Provides upsell opportunities on the thank you page, helping you increase revenue after the initial purchase.
- Customer Portal: Offers a dedicated customer portal for managing orders, providing a centralized and user-friendly experience.
- Tagging: Automatically tags edited orders, helping you easily identify and manage them within your Shopify admin.
- Draft Orders: Creates draft orders for complex changes, ensuring accurate order modifications and preventing errors.
Seamless Integrations
- Checkout: Integrates directly with the Shopify checkout to allow edits before fulfillment, helping you reduce errors.
- Customer Accounts: Works with customer accounts to provide a personalized order management experience, improving customer loyalty.
- Order Status Page: Displays order editing options on the order status page, providing convenient access for customers.
- Thank You Page: Allows upsells and order modifications directly on the thank you page, increasing revenue.
- Klaviyo: Integrates with Klaviyo to trigger automated emails based on order edits and cancellations, improving customer communication.
