Overview
UserLoop Surveys & Feedback is a Shopify app designed to help you understand your customers better. It enables you to collect valuable feedback through surveys at checkout and via email, providing insights into customer satisfaction, attribution, and market research. This app is particularly useful for businesses looking to improve their products, services, and overall customer experience by directly gathering and analyzing customer opinions. UserLoop offers a freemium plan, making it accessible for businesses of all sizes to start collecting feedback.
Key Features
- Conditional Logic: Create surveys that adapt to customer responses, ensuring you gather the most relevant information.
- Custom Styles: Customize the look and feel of your surveys to match your brand, providing a consistent customer experience.
- Embedded Forms: Embed surveys directly into your website or emails for increased response rates.
- Templates: Use pre-designed survey templates to quickly get started with collecting feedback on customer satisfaction, product feedback, or post-purchase experiences.
- Scheduling: Schedule surveys to be sent at specific times, such as after a purchase or a certain period of inactivity, to maximize response rates.
- Multi-Language: Reach a wider audience by creating surveys in multiple languages.
- Post-Purchase: Automatically trigger surveys after a customer completes a purchase to gather valuable feedback on their experience.
Seamless Integrations
- Checkout: Integrate directly into the Shopify checkout process to collect feedback immediately after a purchase.
- Customer Accounts: Integrate with customer accounts to personalize surveys and track responses over time.
- Google Reviews: Connect to Google Reviews to automatically request reviews from satisfied customers.
- Trustpilot Reviews: Integrate with Trustpilot to gather and display customer reviews, building trust and social proof.
- Facebook Reviews: Connect to Facebook Reviews to collect and showcase customer feedback on your Facebook page.
- Klaviyo: Integrate with Klaviyo to trigger surveys based on customer behavior and segment your audience for targeted feedback.
