Top 24 Chat Apps for Shopify Stores in 2026

Acquire new customers and close sales by connecting with shoppers in chat.

What merchants say: Merchants appreciate this app for its direct communication tools, enhancing customer service and sales through real-time chat, viewing customer cart and order history, and mobile access. Features like photo uploads and product recommendations in chat are valued, though AI responses could improve. The interface is user-friendly, and integration with Shopify is seamless. Merchants also benefit from consolidated communications and timely notifications, with ongoing updates enhancing the experience.

5,203 reviews given by store owners

Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day

What merchants say: Merchants highly recommend this app for enhancing customer service with its AI-driven chatbot that provides instant, 24/7 responses to queries about orders, returns, and promotions. It features customization options, FAQ management, and integration with platforms like WhatsApp and Instagram. Users appreciate its easy setup, user-friendly interface, and responsive support team, noting significant improvements in customer interaction and sales.

1,741 reviews given by store owners

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

What merchants say: Merchants highly recommend this app for enhancing customer interactions, noting its efficient live chat and automated responses that boost satisfaction and sales. Its easy setup with Shopify, multi-channel management, and effective AI chatbots are key features. The mobile app allows for on-the-go customer engagement, and its performance does not slow down online stores. Support is frequently praised for being responsive and helpful.

1,148 reviews given by store owners

WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI

What merchants say: Merchants highly recommend this app for boosting customer engagement, conversions, and sales with features like WhatsApp chatbots and automated messages. It's easy to set up and use, even for beginners, and integrates well with platforms like Klaviyo and Judge.me. The support team is responsive and helpful, significantly improving ROI and customer satisfaction through effective automation tools like Shopify Flow and abandoned cart recovery.

762 reviews given by store owners

Leading AI-powered conversational commerce platform for brands

What merchants say: Merchants highly praise this app for its AI-driven customer support features, which efficiently handle routine inquiries and allow human agents to focus on complex issues. The integration with Shopify and features like live chat, customizable templates, and social media integrations streamline customer service. The AI's empathetic responses and the responsive support team during onboarding enhance the user experience, with continuous updates reflecting user feedback.

608 reviews given by store owners

Turn customer support into a growth engine with an AI chatbot that works while you sleep.

What merchants say: Merchants highly recommend this app for enhancing customer communication and support with features like AI Response Builder, smart ticket routing, and automated workflows. It's praised for its user-friendly interface, ease of setup, and integrations with major social platforms. The support team is noted for their responsiveness and efficiency, and regular updates ensure reliable performance, making it a top choice for improving customer service and operational efficiency.

464 reviews given by store owners

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

What merchants say: Merchants highly recommend this app for its comprehensive features and exceptional customer support. It supports managing multiple stores and communication channels from one platform, offers customization to match brand aesthetics, and includes AI-powered tools like live chat with translation for international customers. Reviewers appreciate the quick and professional resolution of issues and find the free plan offers great value for enhancing customer service and operational efficiency.

386 reviews given by store owners

24/7 Unlimited AI Chatbot & Live Chat for Sales & Support

What merchants say: Merchants highly recommend this app for reducing customer service inquiries, boosting engagement, and increasing sales through fast, personalized responses. It features automatic replies, product recommendations, FAQ assistance, and order tracking, all customizable for natural interactions. The installation is easy, and the interface user-friendly, making it akin to a 24/7 employee. A free plan offers a cost-effective option for basic needs, enhancing its appeal.

364 reviews given by store owners

Automated cart recovery, WhatsApp chat & share widget, custom template & campaign, shared team inbox

348 reviews given by store owners

All-in-one WhatsApp Marketing, Chatbots & Omnichannel Helpdesk to drive revenue without ads.

What merchants say: Merchants highly recommend this app for boosting customer engagement and sales, particularly through features like abandoned cart recovery and broadcast campaigns. Its seamless Shopify integration and automation capabilities streamline marketing and enhance efficiency. The intuitive interface, AI-driven marketing flows, and omnichannel support across WhatsApp, Instagram, and Messenger are key benefits. Merchants also appreciate the responsive and helpful support team and continuous updates.

346 reviews given by store owners

Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.

What merchants say: Merchants appreciate this app for its user-friendly interface, ease of installation, and management, suitable for those with limited technical skills. They praise the responsive customer support available even on the free plan, and the customizable FAQs, contact forms, and live chat features. The app is cost-effective, integrates well with website themes without slowing down the site, and offers multilingual support for global reach.

326 reviews given by store owners

Help web visitors reach checkout faster with real time support and product recommendations.

What merchants say: Merchants highly recommend this app for boosting customer engagement and sales through real-time interactions. They praise its features like seeing customer typing in real-time and tracking site activity, which help improve conversions and lead capture. The app is user-friendly, integrates well with platforms like Facebook Messenger, and offers a mobile version for flexibility. Merchants also appreciate the reliable performance, responsive support, and customizable chat options.

302 reviews given by store owners

WhatFlow automates order updates, cart recovery, confirmations and back-in-stock alerts via WhatsApp

What merchants say: Merchants highly recommend this app for enhancing customer communication and boosting sales through features like automated order confirmations and abandoned cart reminders. It excels in sending instant replies, managing leads, and updating orders with personalized messaging. The integration with Shopify is smooth, and the intuitive interface is easy to navigate. Support is noted for being responsive and helpful, significantly improving customer engagement and conversion rates.

297 reviews given by store owners

Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API

What merchants say: Merchants highly recommend this app for boosting sales and enhancing customer engagement through features like abandoned cart recovery and automated messaging. They appreciate its seamless WhatsApp integration, easy setup, and capabilities for sending updates and mass campaigns. Customizable messages and compatibility with other tools are also valued. The support team is noted for their responsiveness and helpfulness, enhancing the app's reliability and user-friendly design.

274 reviews given by store owners

Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.

What merchants say: Merchants highly recommend this app for enhancing customer service and communication, noting its ability to increase conversions. It integrates with up to three social media platforms for free, offers easy setup, and customizable options to match brand aesthetics. Described as fast and reliable, the customer support team is praised for being responsive and assisting with custom coding and specific requests.

268 reviews given by store owners

WhatsApp button for chat support, order confirmation, verify COD, abandoned cart, API Integration

What merchants say: Merchants highly recommend this app for enhancing customer interaction and boosting sales through features like automated cart recovery and personalized messaging. They praise its user-friendly interface, seamless Shopify integration, and reliable customer support, including personalized setup sessions. The marketing tools, especially WhatsApp broadcasts, are valued for effective communication. Economically, it's seen as a good investment with a reasonable cost and high return on investment.

254 reviews given by store owners

Musbu Chat Button app is designed to help customer engagement and increase conversions by support

What merchants say: Merchants appreciate this app for its easy setup, customization options, and multi-platform support, including WhatsApp. It enhances customer service efficiency and engagement with an appealing design and interface. The app is free, offering great value, and is backed by quick, helpful customer support. Many recommend it for improving customer interactions.

251 reviews given by store owners

Add a chat widget and share via messaging apps and social channels. Improve the support experience.

What merchants say: Merchants highly recommend this app for enhancing customer communication, which boosts sales and engagement. It's praised for easy installation, WhatsApp integration, and customizable features that cater to specific needs. The intuitive interface ensures effective customer interactions, and while support details are scarce, the positive feedback indicates satisfaction. This app is valued for ensuring no customer inquiries are missed, supporting business growth and customer service.

247 reviews given by store owners

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

What merchants say: Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, enhancing real-time customer communication and service. Features like WhatsApp integration, automatic translation, and effective conversation management boost sales and customer conversions. The app offers a cost-effective free plan suitable for small businesses, with praised customization options and responsive support, ensuring no customer interaction is missed.

245 reviews given by store owners

Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc

What merchants say: Merchants highly recommend this app for boosting customer engagement and conversions through enhanced communication. It's easy to set up, supports multiple messaging platforms, and offers customizable design options. The app operates smoothly without slowing down websites, and the support team is noted for their quick and effective responses. Merchants value its comprehensive features and robust performance, making it suitable for both small and large e-commerce platforms.

224 reviews given by store owners

Everyone’s on WhatsApp — bring your marketing, sales, support & ops there to reclaim abandoned sales

What merchants say: Merchants highly recommend this app for enhancing customer support and engagement through features like AI chat, helpdesk solutions, and automation capabilities. They appreciate its seamless integration with Shopify, user-friendly interface, and the support team's quick and effective issue resolution. It's noted as essential for boosting conversions and retaining customers in eCommerce.

218 reviews given by store owners

One app for WhatsApp chat, cart recovery, omnichannel CRM & AI-powered support

What merchants say: Merchants highly recommend this app for boosting customer engagement and retention through automated cart recovery and WhatsApp updates. Its user-friendly interface is easy to integrate and operate. The app is effective in enhancing customer acquisition and engagement. Support from the team is proactive and responsive, adding significant value to the user experience. Merchants appreciate the comprehensive features and exceptional support that improve business operations and customer interactions.

181 reviews given by store owners

Deliver smarter support with our AI Agent, chatbot and live chat—built into a multichannel helpdesk.

What merchants say: Merchants highly recommend this app for enhancing customer interaction and support, noting its seamless integration with Shopify and efficient operation that boosts customer satisfaction and sales. It supports multiple communication channels and features automation, live visitor data, and customizable chat widgets. The responsive customer support team is also praised for their quick setup assistance and ongoing educational support.

177 reviews given by store owners

Streamline customer support and sales with AI automation

What merchants say: Merchants highly recommend this chatbot for reducing customer support workload and boosting sales by engaging customers effectively, even outside business hours. It learns from interactions to provide accurate responses and can be customized for various scenarios. The bot supports multi-channel management across platforms like WhatsApp, Instagram, and Shopify. Setup is easy, even for non-tech users, and the support team is responsive and proactive.

168 reviews given by store owners