Top 24 Helpdesk Apps for Shopify Stores in 2026

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

What merchants say: Merchants highly recommend this app for enhancing customer interactions, noting its efficient live chat and automated responses that boost satisfaction and sales. Its easy setup with Shopify, multi-channel management, and effective AI chatbots are key features. The mobile app allows for on-the-go customer engagement, and its performance does not slow down online stores. Support is frequently praised for being responsive and helpful.

1,148 reviews given by store owners

Leading AI-powered conversational commerce platform for brands

What merchants say: Merchants highly praise this app for its AI-driven customer support features, which efficiently handle routine inquiries and allow human agents to focus on complex issues. The integration with Shopify and features like live chat, customizable templates, and social media integrations streamline customer service. The AI's empathetic responses and the responsive support team during onboarding enhance the user experience, with continuous updates reflecting user feedback.

608 reviews given by store owners

Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout

What merchants say: Merchants highly recommend this app for its exceptional customer support and seamless Shopify integration. It effectively manages returns and exchanges, with a support team that quickly resolves complex issues. The app enhances operations with features like marketing tools and post-purchase upsells, and offers customization options to meet specific business needs. Its scalability and positive impact on growth make it ideal for small and growing businesses.

431 reviews given by store owners

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

What merchants say: Merchants highly recommend this app for its comprehensive features and exceptional customer support. It supports managing multiple stores and communication channels from one platform, offers customization to match brand aesthetics, and includes AI-powered tools like live chat with translation for international customers. Reviewers appreciate the quick and professional resolution of issues and find the free plan offers great value for enhancing customer service and operational efficiency.

386 reviews given by store owners

Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.

What merchants say: Merchants appreciate this app for its user-friendly interface, ease of installation, and management, suitable for those with limited technical skills. They praise the responsive customer support available even on the free plan, and the customizable FAQs, contact forms, and live chat features. The app is cost-effective, integrates well with website themes without slowing down the site, and offers multilingual support for global reach.

326 reviews given by store owners

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

What merchants say: Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, enhancing real-time customer communication and service. Features like WhatsApp integration, automatic translation, and effective conversation management boost sales and customer conversions. The app offers a cost-effective free plan suitable for small businesses, with praised customization options and responsive support, ensuring no customer interaction is missed.

245 reviews given by store owners

Let customers edit orders and add upsell products post-purchase without contacting support.

What merchants say: Merchants highly value this app for its advanced order editing features, which simplify manual processes and improve customer service by allowing changes after purchase. It's especially useful for retail and wholesale, with capabilities like complex pricing adjustments and bulk updates. The app is praised for its stable, user-friendly interface and excellent customer support, which includes proactive outreach and quick feature implementation. Integration with Shopify Flow is also a key benefit.

235 reviews given by store owners

Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk

What merchants say: Merchants highly recommend this app for its ability to manage conversations across multiple channels, including WhatsApp and social media, from a single dashboard. Features like broadcast messages with carousel cards and CTA buttons, along with automation and seamless Shopify integration, are particularly valued. The intuitive interface suits those without a technical background, and the responsive customer support team is quick to resolve issues, ensuring smooth operations.

203 reviews given by store owners

Deliver smarter support with our AI Agent, chatbot and live chat—built into a multichannel helpdesk.

What merchants say: Merchants highly recommend this app for enhancing customer interaction and support, noting its seamless integration with Shopify and efficient operation that boosts customer satisfaction and sales. It supports multiple communication channels and features automation, live visitor data, and customizable chat widgets. The responsive customer support team is also praised for their quick setup assistance and ongoing educational support.

177 reviews given by store owners

Provide Great Customer and Stakeholder Services with Straightforward Multi-field and Reliable Forms

What merchants say: Merchants appreciate this contact form builder for its user-friendly setup and effective customer support. They highlight its customization options that align with their site's design and functionality, and the professional look of the forms. The app includes additional features like pop-ups and Facebook Live Chat, enhancing customer interaction and inquiries. Available in both free and premium versions, it offers a seamless experience across all devices.

129 reviews given by store owners

Helpdesk & chat inbox by the ex-Lifetimely founders

89 reviews given by store owners

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

86 reviews given by store owners

Let customers edit, cancel and reorder on their own for a better customer experience.

What merchants say: Merchants highly recommend this app for allowing customers to edit or cancel orders directly from the "Thank You" page, significantly reducing customer service inquiries and saving time for support teams. The installation is straightforward, and it integrates seamlessly, enhancing the post-purchase journey. Continuous updates based on feedback improve its capabilities, and the responsive support team is frequently praised.

74 reviews given by store owners

Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.

61 reviews given by store owners

Your trusted sales concierge designed to boost sales and LTV through your existing customers.

43 reviews given by store owners

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

35 reviews given by store owners

Use custom rules for self-serve order editing to addresses and products to reduce errors and returns

34 reviews given by store owners

Hosted Email app offers advanced email integrated directly in your store's admin panel.

31 reviews given by store owners

Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI

30 reviews given by store owners

Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales

28 reviews given by store owners

CX AI that engages customers instead of deflecting them, and grows lifetime value.

28 reviews given by store owners

AI-Assisted Customer Support to Scale Support and Grow Your Brand

27 reviews given by store owners

Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.

27 reviews given by store owners

Orka is a Live chat to talk to your customers. Real time support and product recommendations.

27 reviews given by store owners